Cancellation & Refund

Cancellation & Refund Policy

We strive to provide a seamless shopping experience and ensure customer satisfaction. Since our products are made-to-order through our print-on-demand partner, Printful, we follow their policies regarding cancellations, refunds, and returns.

Order Cancellations

  • Once an order is placed, it enters our fulfillment process immediately, and we cannot accept cancellations or modifications after submission.
  • Please double-check your order details, including size, color, and shipping information, before finalizing your purchase.

📌 If an error occurs (e.g., incorrect address), please contact us immediately at:
📩 shamanicsirens@gmail.com

Return & Refund Policy

Since all items are custom-made just for you, we do not accept returns or exchanges due to:

  • Buyer’s remorse
  • Incorrect size selection (please refer to our size charts)
  • Change of mind

📌 If you have an issue with your order, please reach out to us at:
📩 shamanicsirens@gmail.com

Damaged or Defective Items

We want you to love your purchase! If your item arrives damaged or defective, we will offer a free replacement or refund.

To submit a claim:
1️⃣ Contact us within 30 days of delivery.
2️⃣ Provide your order number and clear photos of the issue.
3️⃣ Email us at shamanicsirens@gmail.com for assistance.

Once reviewed, we will issue a replacement or refund as appropriate.

Lost Packages

  • If your order is lost in transit, please contact us within 30 days after the estimated delivery date.
  • We will investigate with the shipping carrier. If confirmed lost, we will issue a replacement or refund.

📩 Email us at shamanicsirens@gmail.com for lost package inquiries.

Incorrect Address & Unclaimed Shipments

  • If an incorrect or incomplete shipping address is provided, the package may be returned to the facility.
  • You will be responsible for additional shipping costs to resend the package.
  • Unclaimed shipments are also returned to the facility, and reshipping fees apply.

📩 Contact us at shamanicsirens@gmail.com for assistance.

How to Contact Us

For any issues or questions regarding your order, we are happy to help!

📩 Email: shamanicsirens@gmail.com
📌 Subject line: Order Inquiry – [Your Order Number]

We appreciate your understanding and support as a small business. 🌿